Frequently Asked Questions

We seal your HVAC system, attach a negative air machine to the main trunk line, then use powered brushes to agitate debris loose in every run while suction pulls it out of your home. Each register and return gets individual attention. We inspect the plenum, clean the blower compartment if it's accessible, and photograph every run before and after. A typical single-system home in Lewisville takes three to four hours. We don't rush. The Haven Standard requires evidence on every job, and that takes the time it takes.

You get dated, labeled before and after photos of every duct run, plus airflow readings where accessible. In Lewisville's older homes near Main Street, we sometimes find runs that haven't been cleaned in decades. The photo evidence is unmistakable. Haven Standard Clause 4, Evidence on every job, means we document what we found, what we did, and what we left. If a company hands you a receipt and a verbal assurance, that's not documentation. Ask to see their photo protocol before you book.

Every three to five years for most homes. Lewisville's specific factors can shorten that: construction dust from new development in The Colony and Frisco borders, pollen loads from the cross timbers ecosystem, and the fine caliche dust that blows through Denton County in dry months. Homes with pets, recent remodeling, or residents with allergies often benefit from closer to three-year intervals. We don't push annual cleanings unless there's a specific issue, like visible mold after a leak or post-construction debris. Call (940) 240-8552 and we'll tell you honestly whether yours need attention now or later.

It can reduce the reservoir of allergens circulating through your home. Duct cleaning removes accumulated pollen, dust mite debris, pet dander, and the fine particulate that settles in sheet metal over years. It's not a cure for allergies, and we don't promise it is. What we do promise is that we'll show you what was in there and what we removed. For Lewisville residents dealing with Texas cedar fever or spring oak pollen, combining duct cleaning with a quality filtration upgrade, like an Aprilaire media cleaner, often makes the most noticeable difference. We can assess both during your estimate.

Three to four hours for a standard single-system home. Larger homes in Lewisville's Creekview or Castle Hills areas with dual systems or extensive zoned ductwork can take five to six hours. We schedule real windows, not four-hour guesses, and we text when the technician is on the way. Haven Standard Clause 2, Arrive on schedule, means you get a named tech and a committed time. We don't double-book or rush jobs to hit a quota. The work takes the time it takes to do properly.

We run Nikro negative air machines and Rotobrush powered contact cleaning systems, depending on the duct configuration and contamination level. Nikro's industrial suction works best for heavy debris and post-construction cleanups, which we see frequently in Lewisville's newer developments. Rotobrush's rotating cable and brush system excels at scrubbing residential sheet metal and flex duct clean. The equipment choice depends on what we find during the initial inspection, not a one-size-fits-all protocol. We explain what we're using and why before we start.

We do both. After cleaning, some Lewisville homeowners want to keep the air cleaner going forward. We install Honeywell electronic air cleaners and Aprilaire whole-home media filters that integrate with your existing HVAC system. These aren't plug-in room units, they're installed at the air handler and filter everything the system moves. We quote any upgrade separately in writing, under Clause 1, with no pressure. The cleaning comes first. If your ducts are dirty, filtration upgrades just keep recirculating what's already there.

Duct cleaning handles your HVAC distribution system, the network that moves heated and cooled air throughout your home. Dryer vent cleaning removes lint buildup from the exhaust duct that runs from your clothes dryer to outside. They're separate systems with separate risks. Clogged dryer vents cause house fires, clogged HVAC ducts affect air quality and system efficiency. We do both, and we often bundle them for Lewisville homeowners since we're already on site with the right equipment. Each gets its own written scope and price.

Every pro working under our name is required to hold the license and insurance Texas requires for this trade. We carry general liability and workers compensation coverage. Haven Standard Clause 3, Verified crews, means background checks and license verification are part of the requirement, not optional. When our technician arrives at your Lewisville home, they carry documentation. If you want to verify coverage before booking, call (940) 240-8552 and our coordinator will connect you with the details.

Yes, for the initial walkthrough and the final documentation review. We need access to every room with a register, and we want you to see the before photos before we start and the after photos when we finish. Some Lewisville homeowners run errands during the middle of the work, but we ask that an adult be present for the first 30 minutes and the last 30 minutes. The technician will explain any findings, like disconnected ductwork or evidence of past moisture, that you should know about.

Done properly, no. Done improperly, yes. Aggressive or poorly trained technicians can tear flex duct, dislodge connections, or damage sensitive electronic components. That's why we use powered brushes with adjustable speed and torque, not brute force, and why we inspect access points before forcing equipment through. In 13 years, our documentation protocol has caught pre-existing damage before we started, protecting both the homeowner and our crew. If your Lewisville home has original ductwork from the 1980s or 90s, we'll flag that during the estimate and adjust our approach.

We can clean ducts after the underlying moisture issue has been resolved by a remediation professional. Duct cleaning alone doesn't fix active leaks or kill mold colonies. If you've had water intrusion in your Lewisville home, especially in low-lying areas near Lewisville Lake or older neighborhoods with crawl space ductwork, the source must be dried and any mold properly remediated first. Then we come in to remove the debris and reset the system. We'll inspect during our estimate and tell you honestly if you're ready for cleaning or need another trade first.

We're open Monday through Sunday, 7:30 AM to 7:30 PM. We schedule appointments within that window, typically with a few days' notice for standard cleanings and faster for urgent situations like post-remediation or real estate transactions. We don't promise same-day service because duct cleaning is a scheduled, thorough job, not a quick dispatch. When you call (940) 240-8552, our live coordinator finds the next available window that works for your schedule and texts you when the technician is en route.

Call or text us as soon as you know. We don't charge change fees, and we understand Lewisville families have shifting schedules with school, work, and the usual chaos. We ask for 24 hours' notice when possible so we can offer that slot to another homeowner. Haven Standard Clause 2 means we respect your time, and we expect the same consideration for the next customer's schedule.

Every job carries a written satisfaction guarantee under Haven Standard Clause 5, No surprises. If you're not satisfied with the work, we return and address the issue at no charge. The guarantee covers the scope we agreed to in writing, documented with before and after photos. We don't hide behind fine print. In 13 years, the guarantee has been honored when invoked, and the documentation makes disputes rare because both sides know what was promised and what was delivered.

We guarantee we will clean every run to the standard documented in your before and after photos. We don't guarantee specific air quality outcomes or percentage energy savings because those depend on factors outside our control: your filtration, your maintenance habits, your home's envelope, your HVAC system's condition. What we can show you is what we removed and what we left behind. For Lewisville homeowners who want measurable air quality improvement, we recommend combining duct cleaning with a filtration upgrade and regular filter changes. We'll document the baseline and advise honestly on what to expect.

We photograph it, show it to you, and explain your options. We don't perform repairs we haven't quoted in writing. Sometimes we find disconnected runs, collapsed flex duct, or evidence of past rodent activity in Lewisville's older homes. If repair is needed, we quote it separately under Clause 1, with no pressure to proceed immediately. Some issues can wait; others affect system performance and should be addressed. You decide, with clear information, not a hard sell at the door.

Yes, and we keep records indefinitely. Every Lewisville customer receives dated before and after photos, the written scope, and the final invoice. We can reproduce these for home sales, insurance claims, or warranty disputes. In a market where Lewisville homes move quickly, having documented HVAC maintenance with photo evidence can answer buyer questions before they become negotiation points. Call (940) 240-8552 and our coordinator can pull your record from our system.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning, serving Lewisville since 2013.